Return & Exchange Policy

At PROMKING OFFICIAL, every piece is made with care and crafted just for you. Because our products are made-to-order, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or buyer's remorse. We appreciate your understanding as this allows us to maintain the quality and exclusivity of every item.

Defective or Damaged Items

We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, we want to make it right. In the event of a defective or misprinted item, customers are encouraged to file a claim directly with our fulfillment partner. Please reach out within 14 days of receiving your order and include:

• Your order number
• A clear photo of the defective item
• A brief description of the issue

Once your claim is reviewed, you may be eligible for a reprint or refund at no additional cost to you.

Please Note

All sales are final on non-defective items. We encourage you to review sizing guides and product details carefully before placing your order. If you have any questions before purchasing, don't hesitate to reach out — we're happy to help!

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